Refund policy

FEES AND ELIGIBILITY

Please note that the customer will bear all return shipping costs unless the original products are defective.

Returns can be requested within 14 days from the date you’ve received all your items.
If a dispute or chargeback is opened, the processing time of refund would take up to 75 days. Kindly contact our support team at moonforty5@gmail.com for any questions or requests.
Items must not be washed, altered, or damaged, and must come with original package and original tags attached.
All gift cards, surprise box, sale items, shoes, bikini, bodysuits, and accessories (except for scarves) are not eligible for return.
If your order is purchased through store credits accumulated from previous returns, the order is not eligible for return.
Purchases made using compensatory Store Credits are non-refundable.
Shipping cost are non-refundable.

Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues.
Returns due to dissatisfaction with style, color, and personal preference changes are not a quality issue.
Damages due to use, washing, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
Due to differences in design and style between items, there may be slight differences among items of the same size. Please refer to the actual measurements.