Frequently Asked Questions (FAQ)
Welcome to the Moon 45 FAQ page! We’ve compiled answers to some of the most common questions to make your shopping experience smooth and enjoyable. If you can’t find the information you’re looking for, don’t hesitate to reach out to us at support@moon45.com.
Orders & Payment
How do I place an order?
To place an order, simply browse our collection, add your desired items to your cart, and proceed to checkout. You’ll be guided through the process step by step to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your privacy and protection.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After this timeframe, we may not be able to make changes as the order may already be processed.
Shipping
Where do you ship to?
We ship worldwide! Moon 45 offers international shipping to most countries across the globe. Check out our Shipping Policy for more details.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders within the U.S. take 7-10 business days, while international orders may take 10-20 business days. For more information, please refer to our Shipping Policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size of your order. We also offer free standard shipping on orders over $100 for select countries.
Can I track my order?
Yes! Once your order has shipped, we will send you an email with tracking details so you can follow your package’s journey to you.
Returns & Exchanges
What is your return policy?
We want you to love your Moon 45 purchase! If you’re not completely satisfied, you can return items within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. Please review our Return Policy for more details.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service at Support@moon45.com with your order number and the reason for your return. We will provide further instructions on how to proceed.
Do you offer free returns?
Currently, return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake in your order.
Products & Sizing
How do I know what size to order?
We provide a detailed size guide for each product to help you find the perfect fit. If you’re still unsure, feel free to contact us, and we’ll be happy to assist you with sizing.
Are your products ethically made?
Yes! At Moon 45, we are committed to offering high-quality, ethically sourced clothing. We partner with suppliers who follow fair labor practices and sustainable production methods.
Do you restock sold-out items?
Some of our popular items may be restocked. If an item you love is sold out, we recommend signing up for restock notifications on the product page or contacting our customer service team for updates.
Discounts & Promotions
Do you offer discounts or promotions?
Yes! We regularly run promotions and offer exclusive discounts to our email subscribers and social media followers. Be sure to sign up for our newsletter to stay updated on our latest offers.
Can I use more than one discount code at checkout?
Only one discount code can be applied per order. If you have multiple codes, please use the one that offers the best value for your purchase.
Get in touch
Have questions about your order, or a general enquiry?